Your use of the Website indicates Your consent to our collection of personal information about You. TM may collect information from you through your use of the Website (for example, when creating an account, filing a claim, or using our contact form). This information may include personal information, which is information that can be used to identify you individually (for example, your name, physical address, telephone number, payment information, health information and email address).
How We Use Personal Information
TM may use your personal information collected through the Website for various purposes, including:
• Communicating with you, including responding to your requests for information and other inquiries;
• Improving the Website, facilitating your user experience and improving performance;
• Monitoring the Website and analyzing usage trends and user activities;
• Processing your claims and other transactions;
• Preventing, investigating, identifying, or taking other actions with regard to suspected or actual fraudulent or illegal activity or activities that violate our policies;
• Complying with applicable laws, regulations, legal processes, industry standards, and our company policies; and
• For any other purpose with your consent.
After purchasing a plan, TM may contact You for additional information about your trip or policy. Further, if You have purchased a plan, created an account or joined our mailing list, TM may contact you to offer travel safety and security products, inform You of promotions/special offers, or to request customer feedback. TM may contact you via phone, mail and/or email.
TM may provide the contact information of Users who purchase a plan to affiliated business partners. You may be contacted via phone, mail and/or email. TM will never share your credit card or financial information with these affiliated business partners. TM does not partner with any ad server companies. If You purchase a plan, TM shall make some of your personal information available to those organizations that service the plan, such as the insurance carrier(s) that underwrite the coverages, as well as insurance regulators, such as state departments of insurance.
If You do not want to be contacted by TM in the future, if You do not wish TM to share Your information with TM’s affiliated business partners or if You do not want to receive travel safety and security product offers, promotions or requests for customer feedback, please let TM know. You can contact TM as listed below to request contact removal:
880 SW 145th Avenue, Suite 400
Pembroke Pines, Florida 33027
Certain information held on the Website may be considered “Protected Health Information” as defined in the Health Insurance Portability and Accountability Act of 1996, (Pub. L. 104-191, August 21, 1996, 11 0 Stat. 1936), 42 U.S.C. § 1320d – 1320d-8, as amended (“HIPAA”). That information is retained, processed and communicated in accordance with HIPAA. TM does not share Protected Health Information of Users with nonaffiliated third parties unless doing so is appropriate to carry out a User’s request or TM reasonably believes that doing so is legally required, facilitates TM’s operations or is in TM’s interest to protect its property or other legal rights or the rights or property of others, in any case only as permitted by law.
Automated Decisions About You
We may automatically process your personal information to make decisions or conduct ‘profiling’ about You. This may involve using software that is able to evaluate your personal aspects and predict risks or outcomes. We may carry out this automatic processing for general business purposes including, for example, advertising, risk assessment or fraud prevention. The processing may involve decisions about You that relate to products that we sponsor or your eligibility to use TM services. The significance of our actions in this connection is that is that it may have legal or similar effects for you, namely, availability of access to services. We will only make these kinds of automated decisions about you where: (i) such decisions are necessary for entering into a contract; (ii) such decisions are required or authorized by law; or (iii) you give your consent to us carrying out automated decision-making. We also may make automated decisions about you based on your personal information in the circumstances such as: to select personalized offers, discounts or recommendations to send you based on your shopping history or browsing history, subject to any applicable laws or regulations.
Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), TM will never knowingly request information from anyone under the age of thirteen (13) without requiring parental consent, and no part of the Website is directed to persons under thirteen (13). IF YOU ARE UNDER THIRTEEN (13) YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE WEBSITE AT ANY TIME OR IN ANY MANNER. If you believe the personally identifiable information of anyone under the age of thirteen (13) has been provided to TM, and you are the parent or guardian of that individual, you may contact us to request that we delete any such personally identifiable information at firstname.lastname@example.org.
California’s “Shine the Light” law (Civil Code Section § 1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. To opt-out of having your personal information disclosed to third parties for their direct marketing purposes, please email email@example.com. For further information, California residents should see our Privacy Notice for California Consumers for more information on your rights.
Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt-out of future sales of certain covered information that a website operator has collected or will collect about the resident. To exercise your Nevada opt-out rights you may send an email to firstname.lastname@example.org.
Virginia law provides Virginia residents with rights to access, delete, and correct certain “Personal Data.” We collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Virginia resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. The Virginia Consumer Data Protection Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” You or Your authorized agent may submit a request to exercise your access, deletion, and correction rights by sending an email to email@example.com.
Connecticut Residents (Effective Date: July 1, 2023)
Connecticut law provides Connecticut residents with rights to access, delete, obtain and correct certain “Personal Data” We collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. The Connecticut Data Privacy Act defines “Personal Data” to mean “information that can be linked to an identifiable individual, excluding publicly available information”. If you are a Connecticut resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. You or Your authorized agent may submit a request to exercise your access, deletion, and correction rights by sending an email to firstname.lastname@example.org.
Colorado Residents (Effective Date: July 1, 2023)
Colorado law provides Colorado residents with rights to access, delete, obtain and correct certain “Personal Data” We collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. The Colorado Privacy Act defines “Personal Data” to mean “information that can be linked to an identifiable individual, excluding publicly available information”. If you are a Colorado resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. You or Your authorized agent may submit a request to exercise your access, deletion, and correction rights by sending an email to email@example.com
Utah Residents (Effective Date: December 1, 2023)
Utah law provides Utah residents with rights to access and delete “Personal Data” We collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. The Utah Consumer Privacy Act defines “Personal Data” to mean “information that can be linked to an identifiable individual, excluding publicly available information”. If you are a Utah resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. You or Your authorized agent may submit a request to exercise your access and deletion rights by sending an email to firstname.lastname@example.org
New York Domestic Violence Notice
New York Insurance Law §2612 provides important protections for victims of domestic violence. These protections prohibit insurers from taking certain actions against individuals based solely on their status as a current or former victim of domestic violence. The law also requires an insurer to protect the confidentiality of a person covered under an insurance policy when that person delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy. In the event an insurer receives from a covered person a valid order of protection against the policyholder or other person covered under the policy then the insurer is prohibited, for the duration of the order, from disclosing to the policyholder or other person the address (including street, mailing or email addresses) and telephone number of the insured, or of any person or entity providing covered services to the insured. Any person, or the parent of a child who is a victim of domestic violence, may provide an alternative address, telephone number or other method of contact to TM. To initiate a request for confidentiality in connection with a valid order of protection, please contact us or send a copy of the valid order of protection to:
880 SW 145th Avenue, Suite 400
Pembroke Pines, Florida 33027
TM shall implement your request within three (3) business days of receipt. Once implemented TM will not share your name, address, social security number or any other information to the policyholder or other insured covered under the same policy against whom you have a valid order of protection, without your express consent. You may revoke your request at any time by contacting TM’s legal department at email@example.com
New York State Domestic Violence Hotline
The New York State Domestic Violence hotline can provide you with information on domestic violence resources in your community. For the hotline number of your local domestic violence program, visit the Office for the Prevention of Domestic Violence at http://www.opdv.ny.gov/, or call the New York State Domestic Violence Hotlines at:
English, Español/multi-language accessibility: 1-800-942-6906
Deaf or Hard of Hearing: 711
NYC: 1-800-621-HOPE (4673) or dial 311
If You use your Facebook profile to create or log in to your Generali Travel InsuranceSM account, TM shall collect, and process certain data related to that profile. The Facebook data TM collects, and processes is: (i) your public profile and (ii) your email address. TM collects and processes this information in order to authenticate travel insurance account creation and login. If You wish to request deletion of Your Facebook data please contact:
880 SW 145th Avenue, Suite 400
Pembroke Pines, Florida 33027
Our Commitment to Data Security
No data transmissions over the internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information You transmit to us and You do so at Your own risk. Once we receive Your transmission of information, TM implements reasonable administrative, technical and physical safeguards designed to ensure the security and confidentiality of Your information, protect against any anticipated threats or hazards to the security or integrity of such information, and protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any User. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical or administrative safeguards. If TM learns of a security systems breach, then we may attempt to notify You electronically so that You can take appropriate protective steps. By using the Website, You agree that TM can communicate with You electronically regarding security, privacy and administrative issues relating to Your use of the Website. TM may post a notice on the Website if a security breach occurs. Depending on where You live, You may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw Your consent from receiving electronic notices), You must notify TM via email at firstname.lastname@example.org
Note to International Visitors